{"id":5473,"date":"2026-07-14T16:00:11","date_gmt":"2026-07-14T14:00:11","guid":{"rendered":"https:\/\/plano-wfm.com\/at-de\/?p=5473"},"modified":"2026-07-14T16:00:11","modified_gmt":"2026-07-14T14:00:11","slug":"case-study-dialog-factory-gmbh","status":"publish","type":"post","link":"https:\/\/plano-wfm.com\/at-de\/case-study-dialog-factory-gmbh\/","title":{"rendered":"Case Study Dialog-Factory GmbH"},"content":{"rendered":"<p>Wer im Contact-Center-Bereich arbeitet, kennt das: 20 verschiedene Omnichannel-Projekte gleichzeitig, st\u00e4ndig wechselnde Traffic-Spitzen, Multiskill-Anforderungen und ein gro\u00dfes Team, das gr\u00f6\u00dftenteils in flexiblen Teilzeitmodellen arbeitet. Genau das ist der Alltag bei der <strong>Dialog-Factory GmbH<\/strong> in Augsburg.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wer im Contact-Center-Bereich arbeitet, kennt das: 20 verschiedene Omnichannel-Projekte gleichzeitig, st\u00e4ndig wechselnde Traffic-Spitzen, Multiskill-Anforderungen und ein gro\u00dfes Team, das gr\u00f6\u00dftenteils [&#8230;]<\/p>\n","protected":false},"author":227,"featured_media":5476,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-5473","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"jetpack_featured_media_url":"https:\/\/plano-wfm.com\/at-de\/wp-content\/uploads\/sites\/56\/2026\/07\/20260601-Header_News_DialogFactory.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/posts\/5473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/users\/227"}],"replies":[{"embeddable":true,"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/comments?post=5473"}],"version-history":[{"count":2,"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/posts\/5473\/revisions"}],"predecessor-version":[{"id":5475,"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/posts\/5473\/revisions\/5475"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/media\/5476"}],"wp:attachment":[{"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/media?parent=5473"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/categories?post=5473"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/plano-wfm.com\/at-de\/wp-json\/wp\/v2\/tags?post=5473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}