{"id":9585,"date":"2026-07-14T08:50:09","date_gmt":"2026-07-14T06:50:09","guid":{"rendered":"https:\/\/plano-wfm.com\/de-de\/?p=9585"},"modified":"2026-07-14T08:50:09","modified_gmt":"2026-07-14T06:50:09","slug":"case-study-dialog-factory-gmbh","status":"publish","type":"post","link":"https:\/\/plano-wfm.com\/de-de\/case-study-dialog-factory-gmbh\/","title":{"rendered":"Case Study Dialog-Factory GmbH"},"content":{"rendered":"<p>Wer im Contact-Center-Bereich arbeitet, kennt das: 20 verschiedene Omnichannel-Projekte gleichzeitig, st\u00e4ndig wechselnde Traffic-Spitzen, Multiskill-Anforderungen und ein gro\u00dfes Team, das gr\u00f6\u00dftenteils in flexiblen Teilzeitmodellen arbeitet. Genau das ist der Alltag bei der <strong>Dialog-Factory GmbH<\/strong> in Augsburg.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wer im Contact-Center-Bereich arbeitet, kennt das: 20 verschiedene Omnichannel-Projekte gleichzeitig, st\u00e4ndig wechselnde Traffic-Spitzen, Multiskill-Anforderungen und ein gro\u00dfes Team, das gr\u00f6\u00dftenteils [&#8230;]<\/p>\n","protected":false},"author":227,"featured_media":9587,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-9585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"jetpack_featured_media_url":"https:\/\/plano-wfm.com\/de-de\/wp-content\/uploads\/sites\/40\/2026\/07\/20260601-Header_News_DialogFactory.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/posts\/9585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/users\/227"}],"replies":[{"embeddable":true,"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/comments?post=9585"}],"version-history":[{"count":7,"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/posts\/9585\/revisions"}],"predecessor-version":[{"id":9638,"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/posts\/9585\/revisions\/9638"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/media\/9587"}],"wp:attachment":[{"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/media?parent=9585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/categories?post=9585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/plano-wfm.com\/de-de\/wp-json\/wp\/v2\/tags?post=9585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}