{"id":6313,"date":"2026-07-15T14:28:41","date_gmt":"2026-07-15T12:28:41","guid":{"rendered":"https:\/\/plano-wfm.com\/en\/?p=6313"},"modified":"2026-07-15T14:29:23","modified_gmt":"2026-07-15T12:29:23","slug":"case-study-dialog-factory-gmbh","status":"publish","type":"post","link":"https:\/\/plano-wfm.com\/en\/case-study-dialog-factory-gmbh\/","title":{"rendered":"Case Study Dialog-Factory GmbH"},"content":{"rendered":"<p>Anyone who works in the contact center industry knows the drill: 20 different omnichannel projects running simultaneously, constantly fluctuating traffic peaks, multi-skill requirements, and a large team that mostly works on flexible part-time schedules. That\u2019s exactly what everyday life looks like at Dialog-Factory GmbH in Augsburg.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Anyone who works in the contact center industry knows the drill: 20 different omnichannel projects running simultaneously, constantly fluctuating traffic [&#8230;]<\/p>\n","protected":false},"author":227,"featured_media":6314,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-6313","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"jetpack_featured_media_url":"https:\/\/plano-wfm.com\/en\/wp-content\/uploads\/sites\/44\/2026\/07\/20260601-Header_News_DialogFactory.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/posts\/6313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/users\/227"}],"replies":[{"embeddable":true,"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/comments?post=6313"}],"version-history":[{"count":2,"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/posts\/6313\/revisions"}],"predecessor-version":[{"id":6316,"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/posts\/6313\/revisions\/6316"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/media\/6314"}],"wp:attachment":[{"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/media?parent=6313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/categories?post=6313"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/plano-wfm.com\/en\/wp-json\/wp\/v2\/tags?post=6313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}