plano | References | SUMMACOM

Initial situation

Before the implementation of plano‘s WFM software, workforce scheduling at SUMMACOM was primarily carried out using the RichClient. The high complexity of the four planning areas at SUMMACOM, which included varying opening hours, diverse skill requirements, as well as a multitude of employee preferences and temporary workers, presented major difficulties for the planners.
There was a clear need for a modern, web-based solution that would enable quick adjustments, continue to work with existing scheduling and payroll-related data, and involve employees more actively in the planning process

Efficient and Dynamic Shift Planning

• Setting up centralized planning tools to address complex skill-based requirements.
• Algorithmic generation of scheduling scenarios to ensure swift and optimal decision-making.
• Less planning effort resulting in shorter scheduling times.
• Effective and up-to-date reporting for customers, controlling, and HR.

Increasing Employee Satisfaction

• Digital schedules and independent entry of preferred shifts and vacation requests.
• More self-responsibility and flexibility for staff.
• Strengthening employee engagement through transparent and flexible work-time models.

Future-Oriented Digitalization and Scalability

• Implementation of an integrated system for workforce planning, time tracking, and vacation management.
• Migration to a cloud-based solution for improved scalability and availability.
• Continuous analysis and optimization of workforce planning processes.

Replacement of the RichClient with plano Roster and migration to the cloud

The step-by-step transition from RichClient to plano Roster was seamless and without data loss, as existing data models from RichClient were integrated.
Planning and payroll-relevant data remain usable, enabling thoroughly efficient and consistent scheduling. Furthermore, SUMMACOM transitioned from an on-premises solution to a cloud-based solution, benefitting from enhanced flexibility and scalable infrastructure moving forward.

Transparency and Employee Satisfaction

Employees benefit: they can continue to use the well-established ESS application post-transition with the same familiar look and feel, allowing them to manage weekly schedules, time tracking, and vacation requests independently and digitally.
This practice greatly contributes to high employee satisfaction and effective communication with team leaders. Furthermore, employees are increasingly involved in planning, gaining additional flexibility and responsibility. The planned integration of additional plano WFM modules is expected to further enhance this positive development.

Modern and Future-Proof Infrastructure

Migrating to the cloud has provided SUMMACOM with a modern and scalable IT infrastructure, easing internal IT resources, significantly reducing costs, and creating an ideal foundation for future extensions, such as self-rostering and mobile applications (myplano).