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Support

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Support-Member

Hello and welcome to our support team!

 

For me, support is more than just a job—it’s my life. I not only love handling the tickets from our fantastic customers, but I also enjoy creating tickets myself with other software providers.  🙂

Dealing with tricky matters or challenging situations is part of my daily routine. It’s important for me to remain objective, gather the facts, listen to all parties involved, and then find an appropriate and constructive solution. With my cheerful and easygoing nature, I can help to reduce tensions in order to resolve problems effectively and keep situations from getting out of hand.

Alexandra Engelhardt

Head of Support

Support in many ways

We are happy to support you in all matters relating to our products as part of our standard support:

  • Telephone support
  • Ticket system
  • Remote maintenance
  • Training offer

How to reach us

You can reach our support at the following times:

Monday to Friday
9:00 a.m. – 5:00 p.m
+49 (0) 3677 689787-222
support(at)plano-wfm.com

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Support

Submit enquiries via our contact form.

Premium-Support

Submit enquiries and call up the processing status via our ticket system.

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Remote maintenance

Here you can download the Teamviewer client for remote maintenance.*

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Share data

Here you can share data with us.

*The programs have been checked for viruses/Trojans and are free of malware.

 

Our Success in Numbers

Book your training!

Simply book the right training course for you or get advice.

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Great to have you here

Work with us to find the best solution for your company too.
Make an appointment now for a free, no-obligation product demo.

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Make a step towards plano

We are delighted that you would like to become our partner. Let's get in touch and discuss your ideas.

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    Great that you want to meet us

    Register now for our roadshow in your area.

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    Would you like to join us for dinner?

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