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Pooling software / Fast replacement in case of staff shortages

More about plano Pooling

  • In the context of modern workforce management, an employee pool refers to a strategic structure in which employees with similar qualifications, skills, or deployment profiles are grouped into a centrally organized resource base. Instead of assigning these employees to rigid departmental structures, they are deployed situationally, flexibly, and based on data—precisely where they are needed at any given time. This can include individual shifts, specific projects, or ad-hoc assignments.

    This model resembles a dynamic staffing toolkit that enables companies to respond efficiently and effectively to short-term fluctuations in demand—such as seasonal peaks, staff absences due to illness, or sudden increases in workload. The benefits are clear: greater agility in workforce planning, more balanced staff utilization, and more sustainable use of human resources.

    Companies that rely on employee pools benefit from a significant decoupling from rigid resource allocation thinking and at the same time lay the foundation for more flexibility, transparency, and employee involvement in workforce deployment.

    Find out how pooling can be implemented using our plano WFM software in our blog post: Pooling with WFM Software: Quickly and Flexibly Resolve Staffing Shortages

    The article addresses key questions such as:

    • What is pooling and how does it work within WFM software?
    • What key features does pooling offer in a WFM solution?
    • Why is pooling so important in workforce management?
    • What are best practices for using pooling effectively?
  • Satisfied and motivated employees are the foundation of a successful company. But when shifts are unfairly distributed, last-minute changes disrupt planning or rigid working hours leave little room for maneuver, this can quickly lead to frustration within the team. With plano, this problem is a thing of the past. Your employees can easily enter their availability and preferences via the employee portal. Thanks to the seamless integration of the plano Workforce Management modules, this information flows automatically into the shift schedule and is also taken into account during pooling. The result: more flexibility, more co-determination and less stress. Employees who have influence over their working hours are happier, more motivated and more efficient – and this is reflected in higher productivity and better service quality.

  • Compensating for staff shortages, coordinating duty rosters or re-staffing shifts takes time and nerves. With plano Pooling, this process runs almost automatically so that you as a planner can concentrate on the essentials. plano Pooling automatically ensures that the need for expensive temporary workers or short-term overtime is reduced by intelligently distributing the workforce within the company. At the same time, the administrative workload is significantly reduced, as the system automatically suggests the best placements. The result: less stress for your planning team, lower personnel costs and more efficient use of resources. In this way, plano Pooling not only makes companies more flexible, but also more successful economically.

  • Whether in care, retail, production or catering, pooling is useful wherever shift plans need to be flexible. If, for example, an employee is absent at short notice, the system automatically compares availabilities and informs suitable colleagues in real time. Hospitals can thus avoid critical staffing gaps, retailers can better absorb seasonal fluctuations and production companies always remain operational despite changing order situations. In this way, staff pools ensure optimized personnel scheduling across all industries.

Vorteile der Dienstplanung von plano WFM

Pooling

Fill open shifts quickly and
effectively with plano pooling

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WERNER & MERTZ
Austrian Airlines
HELLWEG Die Profi-Baumärkte
R+V
Vivantes
HELLWEG Die Profi-Baumärkte

Quick replacement in the event of staff shortages

Regardless of whether you are dealing with short-term bottlenecks or long-term assignments, plano pooling enables intelligent distribution of your employees based on qualifications, availability and operational requirements. This reduces administrative effort and ensures fair personnel scheduling.

With plano Pooling, a group of employees with similar skills can be combined in a pool and flexibly staffed for open services according to current requirements. Based on intelligent algorithms and real-time data, the tool dynamically decides where the workforce can be deployed most effectively at any given time, thus ensuring that open shifts are filled quickly and in a targeted manner – ideal for companies such as hospitals that rely on a high degree of flexibility.

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Involving employees and promoting flexibility

Who is available? Who has the right qualifications? Who has expressed preferences? plano Pooling automatically compares all relevant factors and suggests the best staffing for open shifts. This ensures that your staff are optimally deployed, overtime is reduced and short-term absences are efficiently compensated for.

All processes are seamlessly integrated into the plano workforce management system, ensuring fast, error-free and fair planning. Employees can use the employee portal to express their wishes, preferences and availability, which are then taken into account during pooling. In this way, you create transparent, employee-friendly scheduling that increases motivation and satisfaction while benefiting from a strong and well-organized team.

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Our Solutions at a Glance

Our 360-degree all-in-one solution for shift scheduling and all personnel processes is used by more than 1 million people worldwide. Discover the other features of our workforce management system:

plano Pooling - Your advantages

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plano News

What’s new at plano?

  • 02.12.2024

    Pooling with WFM Software

    Pooling plays a central role in workforce management (WFM), especially when it comes to optimizing staff planning in a dynamic…

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  • 15.09.2026

    The Top 8 Retail Scheduling Software Solutions

    Anyone who has ever tried to manage employee scheduling for retail stores with fluctuating customer flows, unexpected sick leaves, extended Sunday openings, and individual…

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    Retail Scheduling Software Providers
  • 09.09.2026

    Digital Transformation in Retail

    Those who don’t digitalize now, will lose customers in future.  Many retailers think of digitalization first in terms of online…

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  • 07.09.2026

    Case Study from Werner & Mertz

    Werner & Mertz is a fifth-generation family-owned company with well-known brands such as Frosch and Green Care Professional. It manufactures resource-efficient…

    Go to article
  • 31.08.2026

    Trust-Based Work Hours & Flexitime

    It’s a familiar refrain: “Germans need to work longer hours”! This demand has become a staple in economic and social policy discussions.…

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  • 19.08.2026

    Digital Employee Scheduling Software in Practice

    The right personnel, at the right time, in the right place? Sounds simple enough. But it’s not. Shift scheduling means constantly addressing absences, new requirements, and individual requests,…

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    A doctor, a theater employee, and a contact center staff member are standing side by side, with two of them pointing at an oversized smartphone display showing a myplano shift schedule. Symbolic image for plano shift scheduling.
  • 21.07.2026

    Optimizing Shift Work & Managing Time-Off Requests

    Not only on July 24th, the Day of Shift Work, should we remember how essential healthcare employees are to society. Nurses, doctors,…

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    Optimizing Shift Work & Managing Time-Off Requests
  • 16.07.2026

    Case Study from Rathauspassage Hamburg

    The Rathauspassage Hamburg has transitioned its shift scheduling from chaotic Excel spreadsheets to plano’s workforce management solution. As a social…

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  • 15.07.2026

    Case Study from Dialog-Factory GmbH

    Anyone who works in the contact center industry knows the drill: 20 different omnichannel projects running simultaneously, constantly fluctuating traffic…

    Go to article

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Your Best Solution in Three Steps

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  • 1

    Initial meeting and as-is process analysis

    In our first meeting, we will analyze your current state. Within the scope of an as-is process analysis, we will determine problem areas and discuss initial solution steps with plano WFM.

  • 2

    Evaluation and strategy

    We define your concrete requirements in a functional specification document, finetune the contents, and plan implementation with plano WFM.

  • 3

    Implementation and further development

    We configure and implement the software based on your requirements. After a test phase, approval and rollout of the system will take place. Even after this step, we will continue to support you with heart and mind.

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