New Case Study: Städtische Werke AG – Reliable Customer Service Meets Reliable Planning
We are delighted to introduce Städtische Werke AG as a user of our plano workforce management solution.
As a regional energy and water utility, Städtische Werke AG Kassel interacts directly with citizens daily. With approximately 50 customer service employees and a wide range of responsibilities – from in-person consultations to handling phone and digital inquiries, as well as accounts receivable management – it is essential to have a reliable and well-planned workforce deployment.
Before plano was introduced, shift scheduling was primarily done manually using Excel spreadsheets – resulting in a significant amount of coordination work, limited transparency, and frequent challenges with vacation planning. With plano Roster, Optimizer, ESS, and myplano, along with other modules, Städtische Werke AG now has a modern, digital solution that combines planning reliability, transparency, and employee-centricity.
The result:
- Clear, up-to-date shift schedules
- Early communication of assignments and changes
- Reliable compliance with collective bargaining agreements and legal requirements
- Reduced workload for managers in day-to-day operations
- Greater personal responsibility and satisfaction among employees
With plano, we finally have planning certainty – for our employees as well as for us as managers. The system provides us with structure, transparency, and reliability in the hectic day-to-day of customer service.”
Together with our partner, Professional Workforce GmbH, we are able to not only implement workforce management technically but also actively put it into practice. The close involvement of all stakeholders, transparent communication, and collaborative management ensures long-term acceptance and a stable planning process.
When you consider how quickly we’ve managed to achieve all these goals here, we can only once again extend our heartfelt thanks to our colleagues at plano.
View the reference video:
We look forward to continuing our collaboration.
You can find the full case study here:
Reference “Städtischen Werke AG”
You can find the Städtische Werke AG website here:
www.sw-kassel.de
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