Fairness Accounts | 4 Advantages | Contact Center

In a world where fairness and equality in the workplace are becoming increasingly important, innovative solutions for designing fair shift schedules are also finding their way on the agenda of many companies to keep employees happy and retain them in the long term.

One revolutionary concept in software-controlled staff scheduling is the use of the time management element in planning, which is fully integrated into the planning process and aims to distribute unpopular working hours fairly to create fair and transparent schedules.

Contents

↓ What is a Fairness Account and How Can a Fairness Account be Designed Transparently?
↓ The 4 Advantages of Fairness Accounts for Fulfilling and Fair Working Conditions
↓ Integration of fairness accounts into workforce management

What is a Fairness Account and How Can a Fairness Account be Designed Transparently?

Fairness accounts are a table that can be displayed in a modern shift scheduling tool such as plano Roster*. It evaluates data that comes from integrated time management and that a company can define independently.

Criteria for fairness accounts can be defined individually by companies. The fairness criteria of company A can be completely different from those of company B. For example, particularly unpopular working hours, such as weekend or public holiday work or the number of hours worked after 18:00, can be evaluated transparently via a fairness account. The respective company decides on the selection of suitable criteria according to its objectives or current planning or specialist staff situation.

(*The plano Roster is a duty rostering tool in an integrated web interface. All functionalities of underground shift scheduling are available in the interface. Here, employees’ requests, planning specifications, non-plannable times and desired rhythms can be viewed and considered in planning at the touch of a button.)

The 4 Advantages of Fairness Accounts for Fulfilling and Fair Working Conditions

1. Fairness as the cornerstone of employee satisfaction
   

   The use of fairness accounts is a systematic approach that aims to ensure a fair distribution of working hours. They work in a similar way to a bank account where deposits and withdrawals are made, except that here the currency is hours worked. This transparency promotes a sense of fairness among employees, which in turn increases morale and overall satisfaction.

2. The revolution in planning: fairness meets efficiency
   

   The use of fairness accounts in staff scheduling is revolutionary. It allows objective decisions to be made based on clear data rather than opinion. This helps to increase trust within the team and minimize conflict, as every employee can transparently understand how shift scheduling decisions are made.

3. transparency that connects

   A key benefit of fairness accounts is their ability to create transparency. Employees can view their own accounts, understand how their work hours and tasks are assigned, and recognize that the planning process is fair. This openness builds trust in management and fosters a culture of straightforwardness and honesty.

4. participation that liberates

   Fairness accounts combined with active employee participation in shift scheduling create additional flexibility and have a positive impact on employees’ work-life balance. Preferences for certain shifts or working hours can be considered and bottlenecks at particularly unpopular times can be recognized and compensated for at an early stage.

    

   

    

   With a continuing shortage of skilled workers and constantly changing requirements for staff scheduling, companies must be able to react flexibly to changes and still offer their employees a fair working environment.

   Fairness accounts enable clear staff scheduling on a secure data basis, which meets both the needs of the company by ensuring that jobs are also filled during unpopular working hours, and those of the employees, who receive a transparent overview of the fair distribution of popular or unpopular working hours.

Integration of fairness accounts into workforce management

How can the shift planning of your employees be organized efficiently and fairly with a workforce management solution?

Thanks to integrated time management in the plano WFM solution, employees’ time management data and working times can be efficiently evaluated and considered in shift scheduling. For example, time accounts that display the number of unpopular or popular working hours provide a transparent overview in comparison to the respective employee requirements.

Using advanced optimizer algorithms, the plano WFM software ensures that both unpopular and popular working times are distributed fairly and evenly among employees. By intelligently analyzing employee preferences, skills, and availability of fairness accounts, our plano WFM solution creates optimized work schedules. It not only considers the needs of the company, but also the individual wishes and needs of the employees.

The result is efficient and fair duty scheduling that has a positive impact on employee satisfaction and motivation. With our plano software, companies can optimize operating costs, increase employee productivity and improve employee engagement.

Would you like to find out more?

You can find more information about our workforce management software and areas of application here:

→ Workforce Management from plano

You are also welcome to watch our “Erfolgreich aufgeschlaut” video on the topic of fairness accounts on YouTube.