Hello and welcome to our support team!
For me, support is more than just a job—it’s my life. I not only love handling the tickets from our fantastic customers, but I also enjoy creating tickets myself with other software providers. 🙂
Dealing with tricky matters or challenging situations is part of my daily routine. It’s important for me to remain objective, gather the facts, listen to all parties involved, and then find an appropriate and constructive solution. With my cheerful and easygoing nature, I can help to reduce tensions in order to resolve problems effectively and keep situations from getting out of hand.
Alexandra Engelhardt
Head of Support
Support in many ways
We are happy to support you in all matters relating to our products as part of our standard support:
- Telephone support
- Ticket system
- Remote maintenance
- Training offer
How to reach us
You can reach our support at the following times:
Monday to Friday
9:00 a.m. – 5:00 p.m
+49 (0) 3677 689787-222
plano.support(at)allegion.com
Premium-Support
Submit enquiries and call up the processing status via our ticket system.
Remote maintenance
Here you can download the Teamviewer client for remote maintenance.*
*The programs have been checked for viruses/Trojans and are free of malware.
Our Success in Numbers
- >0users
- 0customers
- 0years of experience