Workforce Management – or WFM for short – refers to all the processes companies use to plan their workforce in a way that ensures work is carried out efficiently, fairly, and in compliance with the law. The goal is to align staffing with actual demand – not too many employees, not too few, but just the right amount.
Demand Planning:
The first step is to determine how many employees are needed and when. This is based on data such as customer demand, seasonal fluctuations, or project schedules. The goal is to predict future staffing needs as accurately as possible.
Shift scheduling:
Once demand is clear, the next step is to decide who works when. Many factors come into play here: employee availability, qualifications, vacation schedules, legal requirements (such as rest periods), and individual preferences.
Time Recording:
Actual working hours are recorded – including breaks, overtime, sick leave, and vacation. This is essential for payroll and for checking whether the plan was followed.
Real-Time Adjustments:
If someone calls in sick or if order volumes suddenly change, quick rescheduling is necessary. A good WFM solution supports fast reactions, helps cover absences, or fills additional shifts on short notice.
Analysis and Optimization:
In the end, it’s important to analyze how well the plan worked. Where were there gaps? Where was there too much or too little work? These insights feed into future planning cycles.
Workforce Management brings structure to workforce deployment. It lays the foundation for business success and for satisfied employees.
We believe in plano and work professionally with a lot of passion and at eye level. That’s how we can offer solutions that fit our customer’s needs with ease.
With plano WFM, we offer individual solutions that are tailored to the specific requirements and needs of your company.
Heart and soul, experience, and customer service:
Our team is passionate about what they do and, at the same time, brings years of experience in the field of workforce management with them. We work closely with our customers and make sound recommendations, ensuring the solution fits the problem.
We continuously develop our software to keep up with the latest industry trends and technologies. As a customer, you can rest assured that you’ll always have access to the best tools.
Whether for small or large companies; whether for simple or complex requirements: Our software is flexible and scalable so that it fits with the size and growth of your company.
With plano, you have access to real-time data and can react quickly and flexibly to changes.
plano WFM helps to comply with all legal regulations and labor laws, preventing risk and sanctions.
Since 2006, we’ve been passionate about workforce management and ensure that employees and their working hours are scheduled in the best possible way. What makes us better? The perfect blend of passion and expertise.
Whether simple or complex scheduling scenarios: We can map out almost all requirements in our software. Our plano WFM solution relies on a proven standard that can be modeled down to the last detail. That means our customers get a solution that’s flexible and works for them.
Our AI-supported algorithms are in the background ensuring absolute efficiency and optimized scheduling. Fully or partially automated.
We are always at your side, even after implementation.
Our plano Workforce Management is suitable for all companies that want to efficiently schedule, monitor, and manage their human resources. Our ability to map out even the most complex scheduling scenarios has made us one of the leading providers of workforce management solutions for many years—especially for mid-sized companies and corporate groups.
Our plano WFM can be used in all industries and is suitable for companies from the following sectors:
Retail companies often have large numbers of employees and complex shift scheduling requirements. Our plano WFM helps optimize staffing to better serve customer demand.
Hotels, restaurants, and bars have seasonal fluctuations and varied working hours.
With plano WFM, we help match workload to demand and increase efficiency.
Hospitals, care facilities, and doctor’s offices require precise scheduling to ensure the optimal number of doctors, nurses, and other staff are available when needed. With an appropriate workforce management solution, healthcare processes and patient care are improved.
In the manufacturing industry, plano WFM makes efficient use of the existing workforce to achieve production goals.
Companies that provide customer service and support often require precise shift scheduling to effectively handle call volume and customer inquiries. With plano WFM, we assign employees in the right way and help improve service quality.
Transport and logistics companies have complex requirements for the shift scheduling of drivers and logistics personnel. With workforce management, operations run smoothly and are more cost-efficient.
For banks and financial companies, accurate staff planning is important for ensuring good customer service and regulatory compliance.
Government agencies and public institutions use plano to optimize staffing in various departments and improve service for citizens.
Workforce Management
powerful & passionate
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AI-supported
We make your life easier: You provide the company requirements, our AI-supported software does the rest.
Limitless
We are and will remain at your side, even after implementation.
Tailor-made
Complex? Yes, please! Our flexible standard software can be customized down to the last detail and tailored to your specific requirements, regardless of employee numbers, industry, or complexity.
3,900,000 users in 33 countries — How we successfully implement workforce management for our customers
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From efficient and AI-based shift scheduling and time management to a modern employee portal: With plano, we ensure the power of your workforce is optimally scheduled. Tailored to your requirements and from a single source.
When do you need how many employees and where? We identify individual influencing factors to determine your staff requirements.
Record and document your employees’ working hours digitally and in compliance with the law.
Our time management is directly integrated into staff planning. For even easier and more efficient management of working hours.
Actively involve your employees—for a working environment that’s fun!
Create intelligent, efficient rosters and shift schedules. Whether for 100 or 100,000 employees.
Optimize AI-based shift schedules in minutes and reduce manual effort.
Evaluate personnel and schedule data individually and regularly.
We seamlessly integrate plano with your existing systems. Whether for individual modules or our all-in-one solution.
Clearly manage employee skills and prevent qualification losses.
Ensure a comfortable and professional reception with modern visitor management.
We physically secure your company with efficient and comprehensive access control.
Our customers show: Shift scheduling with plano reduces unnecessary overtime, saves costs, reduces scheduling effort, and brings employees closer to the company. We’ll show you how!
GET TO KNOW PLANOWe have the right solution for your industry requirements.
improve the work lives of your employees.
530 customers, 367 of them representing more than 1,000,000 users, use plano worldwide to optimized rosters and shift schedules. With our software, we help reduce company costs, involve employees, and make scheduling more fair and flexible. For satisfied employees, satisfied companies, and satisfied customers.
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You take the first step. We’ll take care of the rest.
In our first meeting, we will analyze your current state. Within the scope of an as-is process analysis, we will determine problem areas and discuss initial solution steps with plano WFM.
We define your concrete requirements in a functional specification document, finetune the contents, and plan implementation with plano WFM.
We configure and implement the software based on your requirements. After a test phase, approval and rollout of the system will take place. Even after this step, we will continue to support you with heart and mind.
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