New Client | Reference | Workforce Management

We are thrilled to welcome CommuniGate Kommunikationsservice GmbH as a new customer at plano.

Since the project launch in August 2024, we’ve enjoyed a close and constructive collaboration—where ideas don’t just stay ideas, but are consistently brought to life. Supported by our experienced consultants, Lena and Sabine, many valuable inputs have already been translated into practical solutions, all with the clear goal of making processes more efficient and sustainably improving staff planning.

CommuniGate stands for professional, end-to-end solutions in written and telephone-based customer communication, both in sales and service environments. As a key interface between companies and their customers, CommuniGate goes far beyond the tasks of a traditional call center. They are their clients’ “consumer interface,” delivering excellent service, strengthening customer loyalty, and acquiring new customers.

With the upcoming go-live of the plano WFM software, a new chapter is about to begin. The productive deployment of our solutions is just around the corner, and we’re highly motivated to move into the next phase of this partnership with CommuniGate.

The following plano modules will be implemented:

• plano Roster – for precise and transparent staff planning and efficient working time management
• plano Reporting – for generating insightful reports and analyses that support data-driven decision-making
• myplano – an interactive platform for employee engagement, information sharing, and participation
• plano Forecast – for reliable forecasting and forward-looking, demand-oriented planning
• plano Optimizer – for automated and resource-efficient shift sheduling

We sincerely thank CommuniGate for their trust and look forward to a long-term, collaborative partnership. Together, we are shaping the future of workforce management—digital, forward-thinking, and with a strong focus on people and organizations.

Welcome to plano, CommuniGate!